diff --git a/.travis.yml b/.travis.yml
index 04c0c2a707..9d7d2526d7 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -50,7 +50,8 @@ env:
     - CI_MODE=e2e_2
     - CI_MODE=js
     - CI_MODE=saucelabs_required
-    - CI_MODE=browserstack_required
+    # deactivated, see #19768
+    # - CI_MODE=browserstack_required
     - CI_MODE=saucelabs_optional
     - CI_MODE=browserstack_optional
     - CI_MODE=aio_tools_test